Shipping & Returns

Shipping Policy:

Welcome to ROOTZ! We're thrilled to have you here and to assist you on your health and wellness journey. Here's everything you need to know about our shipping policy:

  1. Fast and Reliable Shipping: We strive to process and dispatch your orders as quickly as possible. Most orders are processed within 1-2 business days.

  2. Local Delivery Options: For our valued customers in Las Vegas, we offer same-day delivery for areas within a 10-mile radius of the Las Vegas Strip and a 5-mile radius of the UNLV Campus. Henderson and Summerlin delivery options are available on a case-by-case basis, depending on our Las Vegas workload.

  3. Nationwide and International Shipping: ROOTZ proudly serves customers nationwide within the US and offers international shipping options as well. We are fully equipped to handle transportation, packaging, and fulfillment for your products, ensuring they reach you safely and efficiently.

  4. Shipping Rates: Shipping rates may vary depending on the destination and the size of your order. You'll be provided with detailed shipping information at checkout, so you know exactly what to expect.

  5. Order Tracking: Once your order has been dispatched, you'll receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your delivery every step of the way.

If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer support team. We're here to help!

Return Policy:

At ROOTZ, your satisfaction is our top priority. While we strive to provide you with the highest quality products and service, we understand that occasionally you may need to return an item. Here's our return policy:

  1. 60-Day Return Policy: If you're not completely satisfied with your purchase, you may return it within 60 days of receipt for a full refund or exchange. Please note that the item must be unused, in its original packaging, and in the same condition as you received it.

  2. How to Initiate a Return: To initiate a return, simply contact our customer support team with your order details and reason for return. We'll provide you with further instructions on how to proceed.

  3. Return Shipping: Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.

  4. Refunds and Exchanges: Once your return is received and inspected, we'll process your refund or exchange promptly. Refunds will be issued to the original method of payment, and exchanges will be subject to product availability.

  5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We'll work with you to resolve the issue and ensure your complete satisfaction.

If you have any questions about our return policy or need assistance with a return, please don't hesitate to reach out to our dedicated customer support team. Your happiness is our priority!