Frequently Asked Questions (FAQ)
Welcome to the ROOTZ FAQ page! Below, you'll find answers to some common questions about our products, services, and policies. If you don't find the information you're looking for, feel free to reach out to our customer support team for assistance.
Shipping and Delivery:
How long will it take to receive my order?
We strive to process and dispatch orders within 1-2 business days. Shipping times may vary depending on your location and the shipping method selected at checkout.
Do you offer international shipping?
Yes, we offer international shipping options. Please note that international shipping rates and delivery times may vary depending on the destination.
What are your local delivery options?
For our customers in Las Vegas, we offer same-day delivery for areas within a 10-mile radius of the Las Vegas Strip and a 5-mile radius of the UNLV Campus. Henderson and Summerlin delivery options are available on a case-by-case basis.
Returns and Exchanges:
What is your return policy?
We offer a 60-day return policy. If you're not completely satisfied with your purchase, you may return it within 60 days of receipt for a full refund or exchange. Please see our Return Policy page for more details.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team with your order details and reason for return. We'll provide you with further instructions on how to proceed.
Who is responsible for return shipping costs?
Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.
Product Information:
What types of products do you offer?
We offer a wide range of health and wellness products, including tinctures, bath and body essentials, teas, topicals, smokeables, edibles, and curated collections.
Are your products organic and cruelty-free?
Yes, our products are made with high-quality, organic ingredients and are cruelty-free. We prioritize sustainability and ethical sourcing in our product formulations.
Wholesale and Partnerships:
Do you offer wholesale services?
Yes, we offer wholesale services to businesses nationwide within the US and international export. Please contact our wholesale team for more information.
How can I become a partner or affiliate with ROOTZ?
We're always looking to collaborate with like-minded individuals and businesses. Please reach out to our partnerships team to discuss potential opportunities.
We hope these FAQs have been helpful! If you have any further questions or need assistance, don't hesitate to contact us. Our friendly customer support team is here to help.